Shipping policy

Shipping Policy
Last Updated: August 10, 2026
At GBB Ltd., we work to process and ship orders as quickly as possible. Please review our shipping policy before placing your order.
Order Processing
Orders for in-stock items are generally processed within 1–2 business days.
Customized or made-to-order items may require additional processing time and are generally processed within up to 7 business days.
Orders are processed and shipped Monday through Friday, excluding weekends and holidays.
Processing times are separate from shipping transit times.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package.
Shipping Times
Depending on the product and destination, orders may ship from one of our available fulfillment locations, including warehouses in the United States or China.
Estimated shipping transit times are:
Shipping Method
Estimated Transit Time
Processing Time
USPS / UPS
3–4 business days
1–2 business days
DHL Express
3–4 business days
1–2 business days
FedEx Express
3–4 business days
1–2 business days
Shipping times are estimates and are not guaranteed. Actual delivery times may vary due to carrier delays, weather, holidays, customs, incorrect addresses, or circumstances outside of GBB Ltd.’s control.
Tracking Information
Once your order has shipped, tracking information will be provided to you by email.
Please allow 1–4 days for tracking information to become active or begin updating after shipment.
In some cases, tracking information may take longer to update even though the package is moving through the carrier’s system. A lack of tracking updates does not necessarily mean that your package is lost.
If your tracking information has not updated or your package has not arrived within the estimated delivery timeframe, please contact us so we can assist you.
Shipping Carrier Delays
Once your order has been shipped and transferred to the shipping carrier, GBB Ltd. is not responsible for delays caused by the carrier.
This may include delays resulting from:
Weather
Holidays
Transportation delays
Carrier staffing or operational issues
Incorrect or incomplete shipping information
Customs processing
Other circumstances outside of our control
Customers should monitor their tracking information and may contact the shipping carrier directly regarding carrier-specific delivery updates.
Incorrect Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address at checkout.
Orders may be processed quickly. If you entered an incorrect shipping address, please contact GBB Ltd. as soon as possible and before your order has shipped.
Once an order has been processed or shipped, we may be unable to change the shipping address.
If a package is returned to GBB Ltd. because the customer provided an incorrect or incomplete address, the customer may be responsible for additional shipping costs required to reship the order.
If the customer chooses not to have the order reshipped and a refund is otherwise applicable, the original shipping charges and any upgraded shipping fees may be non-refundable.
International Shipping
GBB Ltd. ships internationally where shipping services are available.
International orders may be subject to customs duties, import fees, tariffs, taxes, brokerage fees, or other charges imposed by the destination country.
These charges are the responsibility of the customer.
GBB Ltd. does not control the amount of customs duties, taxes, or other fees charged by a customer’s country and cannot guarantee what those charges will be.
Customers are encouraged to contact their local customs office or tax authority for information regarding potential fees before placing an international order.
Delivery Confirmation
Once the shipping carrier’s tracking system confirms that an order has been delivered to the address provided at checkout, the order will be considered delivered.
If your package is marked as delivered but you cannot locate it, please first check around your delivery location and contact the shipping carrier for assistance.
GBB Ltd. may request documentation or information from the carrier when investigating a delivery issue.
Lost or Missing Packages
If your package appears to be lost or has not arrived within the expected delivery timeframe, please contact GBB Ltd. so we can assist with investigating the shipment.
We may require the customer to cooperate with the shipping carrier’s investigation process.
Shipping Policy & Returns
Shipping timeframes do not extend or modify the return period stated in our Return, Refund & Exchange Policy.
Customers should inspect their merchandise promptly upon delivery.
For eligible returns, customers have 4 calendar days from the date the order is marked as delivered to request a return.
Please review our Return, Refund & Exchange Policy for complete return requirements.
Agreement to Shipping Policy
By placing an order with GBB Ltd., you acknowledge that you have read and agreed to this Shipping Policy.
GBB Ltd. reserves the right to update this Shipping Policy when necessary. Any updates will be posted on our website.