Refund policy

At GBB ltd. We want our customers feel confident when purchasing our hair products. Please carefully review this policy before completing your purchase. 

4 DAY RETURN POLICY

customers have 4 calendar days from the date their order is marked delivered to request a return. Once the 4 day return period has passed, all sales are final. No returns,refunds,or exchanges will be accepted after this period.

RETURM REQUIREMENTS

To be eligible for a return the hair must:

  • Be in it’s original condition 
  • Be completely unused and unworn
  • Not have been installed or manipulated 
  • Not have been washed,brushed,combed,cut,colored, bleached, dyed, or chemically treated.
  • Not have been altered in any way 
  • Remain in its original packaging and/or original form 
  • Be returned in a condition that allows us to verify that it has not been used or altered 

Any hair that has been used, installed, altered, manipulated, or changed from its original condition will not qualify for. Return ,refund, or exchange. 

Requesting a return

Customers must contact GBB ltd. Within the 4 day return period to request a return. A return must be approved before the item is shipped back to us. Once a return has been approved, the customer must provide valid tracking information showing that the return has been shipped within an applicable return period. Customers are responsible for properly packaging the merchandise and ensuring that the return shipment can be tracked.

 

Inspection of return hair

Requesting or shipping a return does not automatically guarantee a refund or exchange.

All returned hair must be received and carefully examined by Glam Bath and Bomb Ltd. before a refund or exchange is approved.

During inspection, we will verify that:

  1. The returned hair is the same merchandise that was originally purchased.
  2. The hair has not been installed, worn, washed, brushed, cut, colored, bleached, dyed, or chemically treated.
  3. The hair remains in its original condition.
  4. The hair has not been altered or manipulated.
  5. The return meets all requirements of this policy.

If the returned merchandise does not meet these requirements, the return may be denied. If a return is denied, the merchandise may be shipped back to the customer.

Refunds

If the returned merchandise passes inspection and the return is approved, the refund will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on the customer’s bank or payment provider.

Exchanges

Exchanges are subject to the same 4-calendar-day return period and inspection requirements.

After the 4-day return period has expired, no exchanges will be accepted.

Damaged or Incorrect Merchandise

If you believe you received damaged, defective, or incorrect merchandise, you must contact us within 4 calendar days of delivery.

Please provide clear photographs and/or video showing the issue. We may request additional information or photographs to properly evaluate the claim.

After reviewing the claim, GBB Ltd. will determine the appropriate resolution.

Inspect Before Altering Your Hair

Customers are strongly encouraged to inspect their hair immediately upon delivery before installing, washing, brushing, cutting, coloring, bleaching, dyeing, or otherwise altering the hair.

Once the hair has been altered or used, it is not eligible for return, refund, or exchange.

Shipping

Customers are responsible for providing a complete and accurate shipping address at checkout.

GBB Ltd. is not responsible for delays caused by the shipping carrier, incorrect addresses provided by the customer, or packages that are confirmed as delivered by the carrier.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped.

Payment Disputes & Chargebacks

If you experience an issue with your order, please contact Glam Bath and Bomb Ltd. first so that we have an opportunity to investigate and resolve the issue.

By completing a purchase, the customer acknowledges that they have reviewed and agreed to this Return, Refund & Exchange Policy.

If a payment dispute or chargeback is filed, GBB Ltd. may provide the applicable order information and supporting documentation to the payment processor or financial institution, including order confirmations, policy acceptance, customer communications, shipping and tracking information, delivery confirmation, and documentation or photographs from a returned merchandise inspection.

Filing a payment dispute or chargeback does not automatically qualify a customer for a refund. Payment disputes are reviewed and decided by the applicable payment processor or financial institution according to its rules and procedures.

Final Sale After 4 Days

After 4 calendar days from the date of delivery, all sales are final. No returns, refunds, or exchanges will be accepted.

By placing an order with GBB Ltd., the customer confirms that they have read, understood, and agreed to the terms of this policy before completing their purc